Try it in an external DVD drive and see if it does the same thing. Some DVD drives cause issues. Had one that would power but wouldn't read discs and if a disc was in the drive when it booted, it just hung at POST. I know the computer works because it was running windows 8 just fine, but we have to run windows 7 here. So we have a full copy of windows 7 pro, and that's what won't install. I wiped the HDD just in case there was something on there blocking it too. Ah, you hadn't mentioned the Windows 8 factor?
Is it an HP? Shuts down the ability to run 8 but allows everything before that. Try that out and let me know. I just had a thought, and used the jumper to clear the CMOS and tried again. I'm at the setup screen. I will keep going and post what I find in case anyone else runs into this. I can also confirm that C6 seems to be the problem.
My early tests last Friday suggested that the only state that didn't work was C6. You used the phrase "correct this issue. I measured the power consumption change in my Lenovos, and in my application, the system uses 3W more when C6 is disabled. Haven't measured my Optiplexes yet, but I suspect the difference is more substantial, which is unfortunate. It's quite mysterious why so few people seem to have this reboot problem. It has the feel of some sort of race condition. Half of my PCs seem to have no trouble whatsoever.
Are you running anything unusual on your PCs? The affected ones that I have are domain-joined with lots of GPOs, roaming profiles, and are using the following applications:. However, leaving the domain and uninstalling most of these programs has had no effect. I believe from what I've read that Windows 7 and Windows 10 have roughly similar market shares right now one report says Win10 slightly higher, and another Win7 somewhat higher. But either way, there must be millions of similar Haswell or earlier PCs out there.
Disabling C6 made no difference but when I also disabled C3 the bug was gone. I'm astonished so few people are reporting the problem. At the moment it's just us, three, and the guy who reported a similar issue in a different thread.
And considering how different our devices are it's surely a low level kernel bug which has nothing to do with the rest of the installed software on your PCs. I'm not ready to sacrifice power savings granted by these options, so I will continue to use my system with all the C-states enabled - beside, my primary OS is Linux and it works just fine. As for Windows - I use it only for gaming, so I'm OK with powering down my system or using the hardware reset button.
If any of you guys have a company-wide software contract with Microsoft you should file a bug report. I'm a home user, so I'm quite sure my report will be dismissed as erroneous or absolutely minor. I have just my single home PC with Windows 7 - 64bit, no networks or anything odd. If you read my original post on this issue, you can see all the things I did try to resolve it and nothing helped.
I suspect you won't see a lot of people reporting this issue since many may never even preform a restart unless a monthly update calls for it or some other update does. If around 3w additional is all that's used, guess I will keep the work-around, but I'm not holding my breath that the root cause will be fixed in a future update.
Yeah, I have about 35 PCs that are exhibiting this problem sporadically, and they reboot a lot more often than home PCs, since they do so automatically several times a week. Looks like about 30 other people have this problem. I suggest you to refer the link below to proceed with the troubleshooting steps in clean boot environment.
Okay, so in the clean boot environment I am still running into problems. The computer continues to freeze, but I think I narrowed it down a little.
I decided to test to see if the problem re-occurred in the clean boot, and the crashes were still happening. The problem occurs In the clean boot environment when I am either running videos or listening to audio. It freezes after a bit of time watching Youtube videos,. Could this mean that the audio drivers are corrupt? The problem happens between 0. I've been able to run Word and Excel for hours with no problem, but as soon as I start Pandora or take a break and watch a Youtube video, it's like a timer starts.
What should I do? I am sorry that the issue is still not resolved in spite of trying several troubleshooting steps. I suggest you to refer the link below to create a new user account and check if the issue persist.
Please reply to us if the issue still persist in new user account, we will be happy to assist you. If the system freezes in Clean boot state too then there could a possibility of corruption in system files.
SFC Scan. Run the System update readiness command. It detects incorrect manifests, cabinets or registry data, it may replace the incorrect data with corrected version available.
Follow the steps. Please reply to us with the result of the scan, so that we can provide you troubleshooting steps accordingly. Please help! My laptop is really important for my schoolwork and I can't afford it to be broken!
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Just opened a file on the desktop leading to a window titled system information.
Noted that under software environment, in the category system drivers, several entries have an error control entry that says "critical": acpi, acpiex, atapi, clfs, cng, fltmgr, fsdepends, fvevol,gpioclx, intelide, isapnp, ksecdd, ksecpkg, mountmgr, msisadrv, ndis, npsvctrig this one says severe , nvstor, prtmgr, pci, pciide, pdc, rdyboost, spaceport, storahci, vdrvroot, viaide, volmgr, volmgrx, and volsnap are all showing critical error control values.
Not sure if any of this means anything, but I figured I should post it. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Hi Steev, Thank you for contacting Microsoft Community. What is the Make and Model of the computer?
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